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  How to Buy

Ordering Policy

1). You just simply browse through our products by clicking on any of the above links:

  • (such as Fun Science, Arts & Crafts, Puzzles etc)
  • (such as new born+, 3 years+, 5 years+ etc)
  • (such as 4M, ThinkFun, Santoys etc)

2). Once you click on any of the above link, you will be directed to the product list pages by the criteria you have chosen. You can simply browse through the list. Should there be any product you are interested in, simply click on the picture to see the full details of that particular product.

 

3). If you wish to order any product, simply click on theand you will be directed to the order form page where you can put in the quantity you wish to order and our system will calculate the cost of that product (without any delivery charge) on the screen. If you, by any chance, wish to change the quantity, simply put in the quantity you want and then click . Then the system will recalculate the total amount for you.

 

If you wish to continue shopping, just click on then you will be directed back to the product list page where you can continue browsing through the products in that category and you can continue shopping by doing the same as before.

 

4). When you are done with your shopping and you wish to remove any product from your order list, simply click on on the “remove” column and then click again, the final cost of your order will be shown accordingly. Then you just simply click on in order to fill up your personal information and delivery address.

 

IF you are already an IQ Kidz member, just simply fill up:

  • Member Number
  • Name/Lastname
  • Your telephone number

IF you have not been an IQ Kidz member, you are requested to fill up:

  • Your personal information
  • Your children’ names and their dates of birth
  • Delivery address.

and click to final  check on your order and all details. In case you wish to change anything, just click to make any necessary changes and click and    to check out. Once your order is completed, you will be shown on the page  with all the details of our bank account.

 

5).  Our customer service staff will CALL to contact you in the next 1-2 working days to confirm the final delivery charges. You can simply transfer your payment through any of the following bank details:

 

       Bangkok Bank   

      Account name               : IQ Kidz Company Limited

      Account number            : 172 – 0 – 90927 - 2 (Saving)

      Branch                           : Sukhumvit 43

 

       Siam Commercial Bank   

      Account name                : IQ Kidz Company Limited

      Account number             : 009 – 2 – 75039 - 4 (Saving)

      Branch                            :  Bangapi (Sukhumvit 45)

 

After payment is being made, you are requested to contact to reconfirm OR fax us The   

deposit slip to:

Fax: 02 261-8602                               

 

Please note that we reserve the right not to be responsible for any loss of payment if you send cash by mail.

 

6). Then once we receive full prepayment from you, we will arrange to have the order delivered to your address immediately. To view delivery charges and time, please see below chart. 

 

Estimated Processing and Delivery Time

Usually the estimated processing time takes about 2-3 working days after you submit your order and full payment through our bank accounts. However, processing time may vary, based on the size and availability of the products you choose.

Depending on the delivery method you choose, please see the chart below for estimated delivery time. Please note that the chart indicates delivery time within Thailand ONLY.

  

Delivery Method

Delivery Charge Per kilogram

Estimated Delivery Time

Standard Mail

THB 25.00 per kg.

  • 5-7 days (Bangkok and its Metropolitan)
  • 7 days (Outside of Bangkok)

Express Mail (EMS)

THB 70.00 per kg.

  • 3 days (Bangkok and its Metropolitan)
  • 5 days (Outside of Bangkok)

 

Please note that:

 

1). Delivery method is NOT available for P.O. Boxes.
2). Business days EXCLUDE Saturdays, Sundays and public holidays.

3). Estimated delivery time applies to in-stock products only.

4). We cannot guarantee estimated delivery time. Those are determined by the General Post Office.

5). We calculate the delivery charge, based on the total weight, based on the minimum of 1 kg.

 

If you have not received your order within 10 working days, please contact the following customer service staffs from Mondays through Fridays during 9.00 a.m.-6.00 p.m.:

 

Customer Service Department

Khun Yaowamal OR Khun Sumaporn

IQ Kidz Company Limited

6/22 Soi Promsri 1, Sukhumvit 39, North Klongton, Wattana

Bangkok 10110

Tel: 02 261-8600-1, 02 662-4175

E-mail: customerservice@iqkidz.net